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Can't
find an answer to your question?
Email us at info@questmerchantsolutions.com
Where
is my money?
The transaction usually requires less than two
business days for personal banks and less than 3
business days for credit unions. Occasional delays may
occur outside of our control.
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Can
I change my merchant pin?
Yes you can change your pin. The person on the account
must call Customer Service at 800-264-9148. Please
have three optional 6 digit numbers you would like to
use. Customer Service will process the request and
give instructions for proceeding.
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Can
I raise my Monthly processing limit?
Processing limits are set in accordance with certain
criteria. Merchants can contact Customer Service with
their request for increase. Based on information in
our system, Customer Service will take the request and
advise the merchant of the procedure in their special
instance.
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Can
I raise my approved highest ticket?
Highest ticket limits are set in accordance with
certain criteria. Merchants can contact Customer
Service with their request for increase. Based on
information in our system, Customer Service will take
the request and advise the merchant of the procedure
in their special instance.
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How
do I get more Credit Card slips?
Merchants can call Customer Service at 800-264-9148 or
email info@questmerchantsolutions.com
and request additional sales slips. Sales slips are
mailed out regular mail the day after the request.
Merchants must allow enough time for delivery.
Expedited orders are sent only with the merchant
paying a shipping fee. Merchants may also use any form
such as an invoice for records. Sales slips are
provided only as a convenience and are not the only
means.
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Where
is my Welcome Package?
Welcome kits are mailed the day after the merchant
account is approved. If you have not received your
Welcome Kit within 5 days of that date, contact
Customer Service and tell them you still do not have
your Welcome Kit. We will need to verify your mailing
address.
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What
if I forget my PIN?
You can obtain you Merchant PIN by calling
1-866-750-0269 and enter your social security number.
Please note you must enter the Social Security number
for the primary owner that is listed on the
application.
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What
is my settlement fee?
Your settlement fee is the discount rate you agreed to
on your merchant application.
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Why
are you depositing money into my account and then
deducting funds?
Fees are deducted from your checking account and then
the deposit for the total of your processing is
deposited into your account. Banks usually deduct
before deposits, so be sure to keep a minimal amount
in your checking account to cover your processing
fees.
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How
do I get a copy of my contract?
A copy of your Terms and Conditions is included in
your Welcome Kit. Applications are processed via mail,
fax, and phone. You may also pull Terms and Conditions
from this web site.
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How
do I cancel my service?
Please call or email Customer Service with your
request. Only the person who opened the account may
request the account be closed.
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If
I have another location do I need a separate account?
Credit card processing rules state that each location
must have their own merchant account. Different types
of business and difference locations are two reasons
for having separate accounts.
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My
money is not in my account yet.
Call Customer Service to have your processing
verified. Be prepared with you checking account
information for verification. Customer Service will
research your problem.
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Do
I get any compensation from recommending a friend?
Merchants can earn a $25.00 referral fee based on the
following:
-
New
Merchant calls Customer Service and applies over
the phone, giving information about the referral,
such as person's name and/or business name. It is
recommended that referring merchant be present to
help make sure Customer Service can find the
referring merchant, but not necessary.
-
New
Merchant then pays their set up fee - by check,
credit card or ach.
- New
Merchant then processes at least one transaction.
As
soon as the new merchant processes their first
transaction after the set up fee has been received, an
ach for $25.00 will be processed to the referring
merchant's checking account.
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How
do I change my checking account information?
Checking account changes must be in writing from the
owner of record. Please fax the request with a copy of
a voided check to 1-866-209-4446. Please allow 7 days
for any changes to take affect. In the meantime, do
not close your previous account in case transactions
and deposits are in process. Anything in process will
not be changed, but will continue to go to the old
account.
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Can
I charge my own credit card?
Credit card processing rules are very strict and this
is not allowed. Any merchant that charges their own
card faces fines and termination of their merchant
account. Charging the merchant's own card is
circumventing cash advance rules. The only exception
is a merchant may do a test transaction to their own
card for less then $5.00 to make sure money gets
deposited to their account. A test transaction is
recommended since transactions take so many steps to
get the deposit generated.
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